KetMail User Guide
Complete guide for KetMail email users. Learn how to use your @ketmail.in account, understand terms & conditions, and get help with common issues.
Getting Started
Everything you need to know about your KetMail account
Your Email Account
- 10GB storage included
- Professional @ketmail.in address
- End-to-end encryption
- No ads or tracking
Mobile App
- Download from App Store/Play Store
- Sign in with your email
- Access emails on the go
- Push notifications
Security Features
- Two-factor authentication
- Device tracking
- Suspicious activity detection
- Secure password requirements
Terms & Conditions
Important information about using your KetMail account
Account Usage
- • One account per person
- • Must be 13 years or older
- • Provide accurate information
- • Keep credentials secure
- • Notify us of security issues
Privacy & Security
- • We don't read your emails
- • End-to-end encryption
- • No data sharing with third parties
- • Secure data centers
- • Regular security audits
Prohibited Activities
- • Spam or phishing emails
- • Malware or viruses
- • Harassment or abuse
- • Illegal activities
- • Account sharing
- • Excessive storage usage
Account Limits
- • 10GB storage limit
- • 25MB attachment size
- • 100 emails per hour
- • 30-day inactivity limit
- • 5 failed login attempts
Troubleshooting
Solutions to common problems
Can't Sign In
Check your email and password
Verify your email address
Check if account is locked
Try password reset
Two-Factor Authentication
Use authenticator app
Check device time sync
Contact support if needed
Email Issues
Check storage space
Verify sender address
Check spam folder
Attachment size limits
Mobile App Issues
Update app to latest version
Check internet connection
Clear app cache
Reinstall if needed
Need Help?
Get support for your KetMail account
Ready to Get Started?
Download the KetMail mobile app and start using your professional email account today.